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Text Message FAQ

  • How will I identify incoming messages from CU-Boulder Alerts?
  • Who can register/use the service?
  • I’m a student and I used to use alerts.colorado.edu, what happened and where do I go now to manage my emergency notification information?
  • During student registration I being asked for “Emergency Notification” and “Emergency Contact” information. What is the difference?
  • I heard that CU-Boulder Alerts registration for faculty and staff will soon be automatic. When will that be? 
  • Can I register if I am located on campus but I am not a CU-Boulder student, faculty, staff member, or affiliate?
  • What if I don’t want to receive text message CU-Boulder Alerts from the university?
  • How often will I receive text message alerts?
  • How can I add additional voice-only notification options like TTY or land line contact information?
  • Does it matter who my mobile phone provider/carrier is?
  • What if my mobile phone number changes?
  • Will my sign-up information be shared with third parties?
  • What is my username for the registration website?
  • How do I unsubscribe from CU- Boulder Alerts?
  • Who do I contact for help?
 

How will I identify incoming messages from CU-Boulder Alerts?

Users are encouraged to add 226787 and 303-492-4636 as “CU-Alert” to their phone contacts to help identify incoming text and/or voice calls. Email messages will be from “CU-Boulder Alerts <cuboulder@getrave.com>”.
 

Who can register/use the service?

All active CU-Boulder students, faculty, staff, and affiliates are either automatically registered or are invited to register to use the CU-Boulder Alerts service.
  • Active CU-Boulder student email addresses (@colorado.edu) are automatically added to the CU-Boulder Alerts. We encourage students to add mobile phone numbers for text capability. During course registration periods, students have the options to add, modify, or remove a mobile number within their myCUInfo portal. This mobile number is added to the CU-Boulder Alerts database.
  • Faculty, staff, or affiliates of the CU-Boulder community with a @colorado.edu (or cufund.org, or cu.edu) e-mail address can subscribe. Please visit the CU-Boulder Alerts sign up page to sign up and manage your emergency notification information.
 

I’m a student and I used to use alerts.colorado.edu, what happened and where do I go now to manage my emergency notification information?

CU-Boulder transferred the management of your contact information from the alerts.colorado.edu website to the MyCUInfo portal as part of the Fall 2013 registration process. This switch is to ensure all actively enrolled students are capable of receiving email and text emergency notifications starting May 1, 2013. Any information you entered during registration replaced what you previously had in the CU Alert system.
 

During student registration I being asked for “Emergency Notification” and “Emergency Contact” information. What is the difference?

Both sets of information are needed to ensure the university can contact you or someone on your behalf should the situation arise.
  • “Emergency Notification” is the information the university uses to contact you when the campus needs to alert you to safety or facility issues. 
  • “Emergency Contact” information is used in the event the university needs to contact someone on your behalf should you be involved in or experience a health or safety emergency.
 

I heard that CU-Boulder Alerts registration for faculty and staff will soon be automatic. When will that be? 

Work is underway to automatically register all active CU-Boulder faculty and staff email addresses and utilize the MyCUInfo portal to add/manage emergency mobile and land line information. 
 

Can I register if I am located on campus but I am not a CU-Boulder student, faculty, staff member, or affiliate?

No. Only CU-Boulder community members with a valid colorado.edu (or cufund.org, or cu.edu) e-mail address can register. The CU-Boulder Alerts service is only one of several communication and information sources utilized at CU-Boulder. There are several other sources for emergency information including the campus homepage and the emergency information line (303-492-4636).
 

What if I don’t want to receive CU-Boulder Alerts text messages from the university?

Opting out of the text alert portion of the system is strongly discouraged, as the information provided by CU-Boulder Alerts can save your life during an emergency, threatening situation, or at the very least keep you from coming to campus on a snow closure day. 
  • Students can choose to opt-out by marking the “I elect to opt out of the Emergency Notification System” check box during the registration process or by contacting the Office of the Registrar throughout the year.
  • Faculty, staff, and affiliates can choose to opt-out by not providing mobile phone numbers during the registration period
 

How often will I receive text message alerts?

Fortunately, the campus does not use the CU-Boulder Alerts system very often. In some academic terms, the only messages sent to the campus have been a system test message. Situations where CU-Boulder Alerts email and text messages could be issued include severe weather, campus operating status, and imminent dangers affecting our campus community.
 

How can I add additional voice-only notification options like TTY or land line contact information?

Please contact the CU-Boulder Emergency Management Division (ucbemergency@colorado.edu) or 303-492-7418.
 

Does it matter who my mobile phone provider/carrier is?

No. The emergency text alert system supports all U.S. mobile carriers. If you do change your mobile phone provider, you do not have to change anything.
 

What if my mobile phone number changes?

Should your mobile number change, you can make the updates online.
  • Students can modify thier mobile number during course registration periords or by contact the Office of the Registrar at registrar@colorado.edu throughout the year.
  • For faculty, staff, and affiliates please visit the CU-Boulder Alerts sign up page to sign up and manage your emergency notification information. Your username should be the @colorado.edu email address you used to register and the password you choose at the time. The alerts sign up page is seperate from CU-Boulder systems and uses the username/password you chose at registration. If you need further assistance, contact help@Colorado.EDU or call 303.735.HELP.
 

Will my personal information be shared with third parties?

No. Your e-mail address and mobile phone number will only be provided to our CU-Boulder Alerts vendor, RAVE Wireless, who will protect the data as stated under FERPA guidelines. For more information on FERPA, please visit http://registrar.colorado.edu/regulations/ferpa_guide.html.
 

What is my username for the registration website?

  • Students do not have a username as they do not have access to the website.
  • Faculty, staff, and affiliates’ username should be your CU email address and the password you set when you initially registered.

How do I unsubscribe from CU-Boulder Alerts?

Active students cannot unsubscribe from the CU-Boulder Alerts program. Your CU email will always remain registered and used to provide timely warnings and/or emergency notifications for situations that represent a serious or continuing threat to the campus community. If you included a mobile number during registration at some point and would like to now opt out, you can manage your emergency notification information by contacting the Office of the Registrar at registrar@colorado.edu

If you were a student and are no longer affiliated with the University of Colorado Boulder please contact help@Colorado.EDU or call 303.735.HELP for further assistance.

Former faculty, staff and university affiliates that are no longer affiliated with the University of Colorado Boulder and wish to be removed from CU-Boulder Alerts, please log in to the CU-Boulder Alerts sign up page (https://www.getrave.com/login/cuboulder) to delete your account. The option to delete can be found once you have logged in and selected to "edit" your name information. Please contact help@Colorado.EDU or call 303.735.HELP for further assistance.

Who do I contact for help?

  • Active students who have questions about registration or opt in/opt out status, contact the Office of the Registrar at registrar@colorado.edu or call 303-492-6970. 
  • Inactive students should contact help@Colorado.EDU or call 303.735.HELP.
  • Faculty, staff, and affiliates should contact help@Colorado.EDU or call 303.735.HELP.
 
If you have questions regarding emergency management at CU-Boulder please visit CU-Boulder Emergency Management Division or email us at emergency.management@Colorado.EDU.